Frequently Asked Questions
Everything you need to know about ordering RC cars in Australia, understanding the hobby, and getting the most from your vehicle.
Orders & Shipping
Do you ship to all Australian states and territories? +
Yes — we ship Australia-wide via Australia Post and courier partners. Free shipping applies to orders over $150 AUD. Remote areas in the NT, far-west WA, and regional Queensland may have extended delivery times of 7–14 business days. All parcels include tracking.
How long does delivery take? +
Metro (Sydney, Melbourne, Brisbane, Perth, Adelaide): 2–5 business days. Regional and rural: 5–10 business days. Remote areas: 7–14 business days. Orders placed before 1pm AEST Monday–Friday are dispatched the same day.
What does free shipping include? +
Free standard shipping applies to all orders over $150 AUD (before any discount codes are applied). Oversize items such as 1/5 scale vehicles may incur a surcharge shown at checkout. Express shipping is available for $14.95 flat rate.
Do you ship internationally? +
Not at this time. We ship within Australia only. This allows us to keep delivery times fast, warranty support simple, and pricing in AUD with no customs complications for our customers.
Products & Warranties
What does RTR, BND, and KIT mean? +
RTR (Ready-to-Run): Fully assembled and factory-bound. Add a battery, charger and transmitter batteries and drive straight away. Best for beginners and anyone who wants to bash immediately. BND (Bind-and-Drive): Has a receiver installed but no transmitter. You bind it to your own Spektrum or compatible transmitter. KIT: Requires full assembly including all electronics. Best for experienced builders who want total control over their setup.
What is the difference between 2S, 3S, 4S and 6S battery packs? +
The “S” rating refers to the number of LiPo cells in series, which determines voltage: 2S = 7.4V (beginner-friendly, manageable speeds), 3S = 11.1V (mid-range performance), 4S = 14.8V (fast, suited to experienced drivers), 6S = 22.2V (extreme speed, for large-scale competition platforms like the ARRMA Kraton 6S). Always check your model’s maximum rated cell count.
Are products covered by warranty in Australia? +
All products carry the full manufacturer warranty. ARRMA: 2 years on most RTR vehicles. Spektrum and E-flite: 1 year. Axial and Losi: 1 year. Warranty covers manufacturing defects — not damage from crashes or running in conditions beyond spec. To begin a warranty claim, email us with your order number and a description of the fault.
What is the difference between brushed and brushless motors? +
Brushed motors are simpler, cheaper, and ideal for beginners. They produce moderate speed and require occasional brush replacement. Brushless motors are more efficient, faster, more powerful, and virtually maintenance-free. All performance ARRMA, Losi and Axial vehicles use brushless systems. If you want genuine speed or plan to bash hard, go brushless.
Returns & Support
Can I return a product? +
Yes — we offer a 30-day return window for unused, unassembled products in their original packaging. If the product is faulty, we cover return shipping. If you’ve changed your mind, return postage is at your cost. See our Refund & Returns Policy for full details.
Do you offer price matching? +
We keep our prices competitive with other genuine Australian RC retailers. If you find an identical in-stock item at a lower price from an Australian store, contact us before you order and we will do our best to match it.
How do I contact support? +
Email us at info@rccarsaustralia.com. We’re available Monday–Friday, 9am–5pm AEST and aim to reply within 1 business day. For order enquiries, include your order number for the fastest response.